FAQs

How Long Until I Get My Item?  We want you to get your items as soon as possible. Town & Key  ships out all paid items within 5-7 Business Days, unless a Pre-Order, Special Order, or Future Ship Date is specified, Your package should arrive via USPS between 5-10 business days.

What is your Return/Exchange Policy?  We understand that online shopping can be tricky! That is why we have a 7 Day Return window for any ELIGIBLE unworn & unwashed items in their original condition. We go through inventory quickly and in order to keep our prices low we do not pay for return labels but we do ship your items for free to you!! Yay! For more on ELIGIBILITY click HERE

Special Requests  If you have a special request we will try to accommodate it. Email us at help@townandkey.com

Can You Do Overnight Delivery?  We understand that sometimes you have to have an item right away! If you require an overnight package we can accommodate that, however, our usual free U.S shipping does not apply. 

Do I Need A PayPal Account To Order From You?  No. You can always check out as a guest and pay with a credit card if you do not have a PayPal account.  

Can I Purchase A Gift Card?  Yes! Click HERE

 

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BEING YOURSELF IS THE KEY!