AM I ELIGIBLE FOR A RETURN?
Item is unworn, item is unwashed, item is unaltered (tags on), item has no makeup stains, item has no deodorant stains, item has no animal hair, item has no smells of smoke or intense fragrance, Item is in original packaging, item is not considered "final sale" (See Below for full list of final sale items), items falls within the date ranges specified in the Return Policy. If you answered YES to all of these, you will be eligible for a return. Please refer to the Return Policy below. Customers who return  ineligible items will not be notified of ineligibility. If you have questions on your items eligibility please contact customer service before sending.

RETURN POLICY
If you need to exchange a size, due to items selling quickly, please purchase the correct size on our website and return your other item as we do not offer exchanges. Customer is responsible for return shipping fees. We highly recommend returning items via USPS as they are the most affordable and there is a safe location where it is delivered and stored when staff is not in the office. We are not responsible for packages UPS or FEDEX will not deliver. Refunds will be in the form of a store credit that will be sent to your email on your account. For regular priced items (sale items are final--items ending in $0.99 or FACEBOOK DEALS, EMAIL DEALS & WEBSITE DEALS as advertised) please include the original packaging and packing slip. Item MUST be received at headquarters within 10 business days of the date your order was confirmed delivered to you by USPS. NO EXCEPTIONS. Once we receive your return, please allow 5-7 business days to process your return for store credit. Items returned with a store credit will have $10 shipping fee deducted from your next store credit. This is due to increased shipping costs and your first item of purchase had free shipping. The 2nd and beyond will have the $10 shipping deducted from the total. Check your order details here to see if your item is eligible: www.townandkey.com/account/login

DEFECTIVE ITEM
If you have received a defective item, please contact us at help@townandkey.com within 2 business days of receiving your shipment. Please include written details about the defect and attach pictures. Our customer service team will get you taken care of!

FINAL SALE (no exceptions)
All sales on SALE/CLEARANCE/HOLIDAY items are final (end in $0.99). All sales are final on customizable items, purses, one size items, jewelry, undergarments, hair accessories, hats, beanies, shoes, socks and eye wear. This is for hygienic purposes. Holiday Themed Items are also considered Final Sale due to nature of time it can be worn or sold. Final sale on ALL discount codes.

All returns will be in the form of a store credit that can be used towards future purchases. 

Discount Codes

Discount codes must be applied at purchase and can only be used while valid (no extensions). They cannot be added or applied after the order the has been placed. All discount codes including Townie Rewards makes an item sales final as these are discounts. No exceptions.

Altering or Canceling An Order 

Once an order is placed it cannot be altered or canceled. Please follow the return policy for items that need returning. Please email help@townandkey.com if you have input the incorrect address. We will do our best to modify it if the item has not already processed out.